Service promise
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Kia Service
Expectational Service for you and your vehicle
Discover our drive to deliver excellence
Our Kia Service philosophy: exceptional services for you and your vehicle. These include digital solutions, ways of staying connected, special care and custom-made programmes that offer a convenient and seamless experience.
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Benefit from our digital solutions
Our digital solutions offer you a smart Kia experience, any time and anywhere. Enjoy increased transparency and care for your Kia with a variety of digital solutions:
• Online appointment booking to reduce waiting times
• Online quotes for transparent cost management
• Kia #GoElectric AR experience App to learn more about the technology of Kia electrified products.
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Stay connected to our promise
We don’t believe exceptional service should come with any downtime. That’s why we have developed the following services enabling you to stay connected to us:
MyKia
• Book your appointments
• Discover valuable offers
• Call up your quotes any time, anywhere
Kia Customer Visual Guide
• Explanations of systems, parts and technologies (as films/virtual reality)
• Technical solutions and tips
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Let us customise the experience for you
For us, anticipating your service needs is something we strive for. By offering you Individualised Services like these, we ensure that your personal preferences are focused on:
• Complementary holiday check
• Free 7 year map update
• Tailor-made service packages
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Think about a sustainable future with us
It’s never been more important to think about sustainability. And with Kia, it’s also never been easier. Discover the following services to suit your daily driving needs and love for the environment:
• Specialised health checks for eco-friendly models
• Vehicles returned fully charged after each service
Best Kia Service Award: discover an award-winning dealer near you
The dealerships with the highest standards are awarded the Best Kia Service Award. It’s your proof of quality and customer satisfaction. They are judged on the basis of the Best Kia Service Principles.
Best Kia Service Principles
Vehicle Health Check
The technicians check your Kia’s key components for safety and performance – free of charge whenever you visit the dealership.
Handover
Do you have any questions about technology, service, costs? We give you the answers, whether you are collecting your car or bringing it in for service. No rush.
Car Cleaning
Your car has not only been serviced but cleaned as well. That means no extra work for you. And no charge.
Alternative Transportation
If your car can’t be repaired the same day, you will be offered alternative transport – the costs are covered.
Waiting Lounge Area
If you choose to wait at the dealership, you should feel right at home – with great comfort and convenience.
Follow-up Call
Is there anything that could have been done better? You will receive a call to check if you are satisfied with the customer service.
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The best service for your Kia electric vehicle
If you made your decision for a Kia EV, you want to make sure it receives the maintenance its unique technology requires. Our service technicians are specially trained and equipped with the latest technology and knowledge.
How can we help you?
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Comfort services
From free Wi-Fi to replacement transport, we offer you a range of comfort services while you wait.
Sustainability
We care about people and the planet. That’s why we make a considerable effort to be a greener company.
